More about Human Organisational Factors


Benefits achieved by Human Factors (HF) Training

In general:

  6-20% performance improvement

ref: UK HSE Factoring the Human Vol: 3 of 3 P3 1.2.2

In civil aviation:

  A 54% decline in human error
Offshore helicopter community after introduction of Crew Resource Management training
  Post HF programme surveys showed an 8% reduction in quality lapses and that as a result of training 88% of people have enhanced safety awareness, 77% will now openly report (incl. near-miss). This in a Part 145 AMO, aircraft maintenance operation

In shipping and offshore oil:

  Reduced accidents by 1/3, Maersk shipping and oil rig operations

ref: UK HSE Factoring the Human Vol: 3 of 3 P3 1.2.3
  Maersk obtained a 15% reduction in insurance premiums

In the rail industry (Australia):

  SPADS (Signal Passed At Danger) Reduced by 50%
  NO HF/ RRM training 26.32% drivers (first 12 months) had a
  HF/ RRM training 13.71% drivers (first 12 months) had a SPAD

ref: Queensland Rail 2012

In Military aviation:

  CRM (HF) training decreased the accident rate by 81% for US
Navy A-6 Intruder ground attack jet bomber crew members. Diehl
  Improved performance by 6%-20% was shown after HF training by
studies involving military pilots, Salas & Fowlkes 1997.

In medicine:

  South Carolina Hospitals Association, within 90 days of human
factors training and using a simple visual check, achieved a 90% reduction in miss-labelled blood specimens, this shortly
increased to 93%

  Regarding checklist usage,

The average reduction in (hospital) complications was 35 per cent
the average reduction in deaths was 47 per cent.

Reith Lecturer 2014: Atul Gawande.